OpsGear.com Customer Service: Cock Punchers

I’ve explained since Day One that IIIGear is not a business, I don’t run it like a business, any small profit margin is used to further the goals of the III – it is primarily a means of building morale and cohesion.  As a result, we fill orders when we have time, and if something gets messed up, we make it right.  Once we set it up in Idaho full-time, we “will” be running it like a business, so we can dump more money into the 527 and take the III to the next level.

The above paragraph is simply to let you know I am not living in a glass house while throwing stones.

I have ordered a few things from OpsGear.com, and never really had a problem.  Then, I wrote them for an assortment of Blue Guns for our first class in Illinois.  I was given a price, I gave them my credit card, and I was assured I’d have my trainers on X date, in time to travel with the gear to the training site.  The “Customer Service” guy at OpsGear.com assured me he’d get them to our Maryland shop in time – no need to ship them directly to Illinois, which was a fall-back plan and would have ensured we had our trainers for class.

Then – silence.  X day comes to a close, and no delivery.  I emailed SEVERAL times.  No response.  Then I emailed EVERY OpsGear.com email address I could find, and FINALLY got an excuse that the “Customer Service” guy messed up the quote, so never shipped.  Most of you know me – I got hot.  But in business, I usually have a level head.  When they finally emailed, they claimed that they called me several times because there was a problem.  My reply – Why didn’t you email me?  EVERY communication we had previously had was email – why no email?  I got no answer.

So, I cooled down, and decided to give them a chance to fix it, to ship me a modified list of trainers to SoCal for class 2.  I sent “Customer Service” (His name is John) my modified list and asked for a price and availability to ship to my MD shop in time for the SoCal class, or directly to SoCal in time for my second class.  I sent my email near Close-of-Business on Friday, and “Customer Service” wrote me back immediately, advised that the warehouse was closed, he’d have to let me know Monday.  Fair enough.  H and I were driving from Illinois to MD then to SoCal and class was more than a week away.

Monday – no email from “Customer Service”.  Over the following several days I sent several more emails, asking for updates – and was ignored.  Most of you who know me already know I usually don’t turn the cheek even once – but in this case I turned it more than once, and was treated with some of the worst “Customer Service” I’ve run into in the Liberty Movement.  Finally I got an email from someone other than “John” – I assume he’s John’s boss, with excuses.

So on Friday in California, one day before class, on July 5th (when most shops close for the long weekend) I am again left with a handful of sh*t from one of the more prominent online tactical gear sellers.

To be fair, maybe they knew who I was and simply didn’t have the balls to say “F You, Kerodin, we aren’t selling to you, radical, extremist whacko!”  They do seem to cultivate LEO and .Gov accounts.  But I don’t know.  All I know is I was left holding my sack – again – with horrible “Customer Service” from OPSGEAR.COM.

I will never order from them again. 

In my next post I will tell you which tactical gear shop helped me out, and why I think you should spend your money there, instead.

OpsGear.com:  I decided to go easy on you in this post – and my readers know I went easy.  I can be an ass.  You write one f’n word about this that is inaccurate, you have your lawyers send me a single threatening f’n email or letter, and I will post EVERY email between me and your people for a permanent monument on a domain that I buy just for you, and it will live forever online.

Kerodin
III

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5 thoughts on “OpsGear.com Customer Service: Cock Punchers

  1. You ought to do a little digging and get the Email of the regional sales manager and then send all those Emails to them.
    I know some outfits just don't give a fuck but the ones that do would be all over that trying to make it up to you.
    Sometimes jumping up a couple of notches on the ladder starts the shit rolling and we all know where it goes from there.

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  2. Your biggest mistake was doing business with somebody who's biggest accounts are with LEO.
    Actually that was your only mistake but I had to make it sound good.
    Why don't you, Jim, and III Arms consider making your own damned trainers? Both knives and firearms?
    I'd buy them – hell, I'd even push them hard on my site.

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  3. i agree with BN… when i was in business, if i had a legitimate gripe with an underling, i went for the throat – at least 2 clicks up from the dirtbag… once i got a personal visit from the dirtbag with appropriate apology and lunch… i still never used their services again…

    Prepping Preacher

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  4. That's right – just pour that salt in the wound. 😉

    Of course, you are right, their biggest sales target seems to be LEO/.Gov – so I know better.

    I don't know anything at all about injection molding to start making trainers. But it probably can't be that hard since Miller owns the AR & 1911s he produces, so no Trademark infringements…

    K

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  5. To whom it may concern, I would like to apologize for the service that you have received in the past. OPSGEAR has made many changes.
    The OPSGEAR brand was purchased, with an effective cross-over date at the end of 2017 (approximately). Nevin Pratt, the new CEO of OPSGEAR. He did not buy the former company. He bought the trademarks, copyrights, the opsgear.com domain, and a few other assets. Rest assured also, the new OPSGEAR (under Nevin) operates differently. We won’t let you down. The old OPSGEAR operated on the drop ship model, and did not actually stock anything. In contrast, we stock everything we sell, and have the fastest shipping in the industry. Try us and see.

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